Terms & Cancellation.

How pricing works

Bin cleaning is priced as a fixed fee. Every other service is priced on the job itself, at the same rates in every suburb we cover, with no call-out or visit fee. Jobs more than 45 km from Cairns, outside our regular region, carry a flat $500 base charge on top of the job price, shown in the quote before you book. Solar panel cleaning is $14.50 per panel.

The price the instant quote shows for your address is the price you pay. It only changes if what we find on site doesn’t match what was drawn (a bigger area, a different surface or roof), or if you ask us for extra work. Some jobs get a site visit before a price is locked in: steep roofs, gutters above one storey, three or more storeys, and big jobs (over $2,000 or over 1,200 m²). The quote tells you when that applies, and we confirm the price with you before any work starts.

Several areas at one address, done in one visit, are priced together with one minimum, so a second small area never adds its own minimum. With a roof wash, a house wash and gutters together cost at most 50% of the roof price, and gutters on their own with a roof are 50% off. A job over $500 includes a one-off clean of two wheelie bins, same visit.

Recurring bin cleaning plans

Fortnightly and four-weekly bin cleaning plans have a three-clean minimum — the first clean does the heavy lifting and the next two keep it that way. If you stop before your third clean, we invoice the rest of the three. After that you can stop any time — call, text or email us. One-off bin cleans have no minimum — it’s a single visit, once, paid when you book.

Neighbour deal: a neighbour code (from a bin tag or another customer) takes $20 off your first bin clean. It’s one per home, for homes that aren’t already on a plan with us, and can’t be swapped for cash. When someone books with your code, $20 comes off your next plan charge. The $20 off doesn’t change the three-clean minimum or the plan price after the first clean.

Bin access on cleaning day

For bin cleaning, it’s your responsibility to have your bin out on the curb and accessible until 7pm on the scheduled day. If we arrive and the bin isn’t out, we can’t clean it — but the visit still costs us the same fuel, vehicle time and labour as a completed job, so the scheduled service is still charged, including a recurring subscription clean. There’s no separate “no-show fee” — it’s simply that a missed bin is treated as a completed visit for billing purposes, the same as any other job we turn up for. If your bin needs to sit somewhere other than the curb, let us know in advance and we’ll work around it.

Cancelling or rescheduling a booking

We ask for at least 24 hours’ notice to cancel or reschedule a booked visit. Less notice than that, or a missed appointment with no notice at all, may incur a fee to cover the time already allocated to your job — we’ll always discuss this with you directly rather than silently charge it.

Access and site conditions

We need reasonable access to the area being cleaned — gates unlocked, pets secured, and the property accessible at the booked time. If we arrive and can’t safely access the site, that’s treated the same as a late cancellation.

Weather

Far North Queensland weather doesn’t always cooperate. If wet season conditions make a job unsafe or pointless (there’s no point pressure cleaning a driveway mid-downpour), we’ll reschedule at no extra cost — that’s on us, not you.

Payment

A one-off bin clean booked on this website is paid by card when you book. The card payment is handled by Stripe on its own secure page — your card number never reaches us. The booking is only made once the payment goes through. If we can’t do the clean, call us and we’ll rebook it or refund you.

Quoted work (pressure cleaning, roofs, house washing, gutters, windows, solar) is paid after the job, invoiced through Jobber. Payment terms are on the invoice.

Liability

We carry public liability insurance and work to a standard we’d be comfortable inspecting ourselves. If something genuinely goes wrong on our side, tell us directly and we’ll sort it — that’s simpler and faster for both of us than anything formal.

Questions

Call 0437 382 201 or email info@cairnsbincleaning.com.au before you book if anything here needs clarifying.

These terms describe how the business actually operates. They’re reviewed as the business grows, and don’t replace professional legal advice for anything unusual or high-value.